GENERAL INFO

DELIVERY & SHIPPING INFO

Shipping

Dinkydoodle offers UK wide shipping. We are able to ship Internationally but due to the wide range of shipping options and costs you will need to contact us to place a manual order if you want International shipping.

Dispatch

Here at Dinkydoodle we process orders Monday to Friday (excluding Bank Holidays) and aim to dispatch all orders within 24 hours of receiving payment.

Standard UK Delivery – this second class recorded service dispatches daily (Monday to Friday) via Royal Mail.

Next Day UK Delivery – order before noon Monday to Friday and select this service in the delivery option. Orders placed after midday Monday to Thursday will dispatch the following day. Orders placed after midday Friday until midday Monday will dispatch Monday (Excludes Bank Holidays) Our courier (APC) is unable to deliver to Northern Ireland and some remote areas of Scotland. In these cases we use Royal Mail Special Delivery (Monday – Friday only) as an alternative.

We send dispatch notifications in bulk at the end of each day rather than at the time of dispatch. If you have selected Next Day Delivery you will receive a tracking number via email, please ensure you check spam or junk mail for these notifications as they will contain all the information you need to track your parcel. Emails may be sent directly via courier or from ourselves.

Occasionally things outside our control happen which may mean we are unable to dispatch orders as quickly as normal. Any known changes to dispatch will be published on the website.

Delivery

Standard UK Delivery – this is typically via Royal Mail Signed For™ 2nd Class. Royal Mail aim to safely deliver your parcel in two to three working days following dispatch and provide signed for proof of delivery. Please see the Royal Mail website for the latest information on delivery expectations.

Next Day UK Delivery – this is typically via APC and delivers to most areas in the UK mainland next day Monday to Saturday (subject to order deadlines above)

Delivery times are estimates after items have been dispatched. Whilst every effort is made to deliver orders within our estimated time frames please be aware that delays may occur, on occasion, due to unforeseen factors. Dinkydoodle Designs Ltd. will not be held liable/responsible for delays to deliveries outside of our control.

PLEASE NOTE: due to the size and shape of many of the items on this website they will usually fall into the small parcel category (or above) therefore someone will need to be available to receive your order. Missed deliveries may result in delays to you receiving your order. Our Next Day Courier (APC) will not leave deliveries unless specifically authorised to do so, therefore if you choose this service and have specific delivery instructions please add them in to the comments field.

Exceptions

Certain postcodes and locations are not covered by the same delivery timeframes or services. In these cases it is not possible to offer the same level of service, delivery may cost more or take longer, we reserve the right to charge more for delivery in these circumstances or change the delivery method. If your order is impacted by any of these restrictions we will contact you to confirm alternatives.

I want to thank you for visiting this website. Dinkydoodle Designs Ltd, is a small independent business and your support is very much appreciated. Small doesn't mean unprofessional though and please know that I have invested in a secure payment website so that you may shop with confidence, I store your information with care and will only use your contact details in an appropriate manner.

Occasionally mistakes happen and we will do our best to resolve any issues as quickly as possible. In exceptional circumstances we reserve the right to cancel orders where stock errors occur whether this was shown on the website or not. Where we are unable to fulfil your order for whatever reason a refund will be issued, you will be notified by email of the cancellation of your order.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments

What do I do if I have an old Dinkydoodle Airbrush that I have a problem with?

My old range of Dinkydodle airbrushes has a 2 year warranty, and whilst I do not sell or stock these any more they are still covered by the two year warranty. All you need to do is get in touch by email, with details of your proof of purchase and a photograph of your batch code number (on the silver sticker on the bottom of the airbrush compressor) and I will arrange a repair or replacement at my discretion depending upon the identified fault or issue. You can email at sales@dinkydodle.co.uk
What colours can I use with the Dinkydoodle Airbrush?

As you will see from the products page, I fully endorse Fractal Colors and think that they are a brilliant set of colours for airbrushing on cakes. There are however many other differnt brands that you can use with a Dinkydoodle airbrush. The main thing to consider is the viscosity of the liquid you're using. Check whether the colour has any recommendations on the size of needle that you should use with it. For instance, the ShimmAir® from Fractal Colors recommends a 0.3 needle (which is contained in the pen within the airbrush kit) but some thicker colours may require a 0.4 needle (which is contained within the spare airbrush pen in my shop)
I've just bought the NEW Dinkydoodle airbrush, but there's no instrcutions inside. How do I set the airbrush up?"

Don't worry - it's very simple. Rather than printing instructions for your to read, its much easier if i take you through every step of setting up and using your airbrush by video. Simply click here to watch a whole host of videos from set up and getting started to fun and easy tutroials for you to follow and try out yourself.
I only want to buy one bottle of airbrush colour, but why is the postage nearly the same price as the item im buying?"

unfortunately , whilst the item is small, it is a cilinder shape that will not fit into the large letter category for postage. Therefore EVERY item on this website has to be shipped within the small or medium parcel category. The lowest price band goes up to 1kg in weight, so why not add more bottles of colour to make the most of this lowest shipping price, it then makes shipping costs per bottle ( when broken down) much more reasonable.
I want to book on a class, but can I pay in installments?"

Yes of course you can!, i just dont have the fascility to offer this just yet on the website. so if you want to book on a course and pay a deposit only to secure your booking please get in touch by email with details of the class you want to book and i can arrange an invoice to be raised giving details of the part payment agreement. you can email me here.

FAQ